Shipping Policy

Thank you for shopping with IUK Sport. This Shipping Policy explains how we process, ship, and deliver orders placed through iuksport.com.

Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Processing times may be longer during weekends, public holidays, high-volume periods, or when additional order or payment verification is required.

If we are unable to ship your order within the stated or reasonably expected processing timeframe, we may contact you with updated information and, where required by applicable law, provide you with the option to cancel the affected order and receive a refund.

这一句建议加上。尤其你主要面向美国市场，FTC 对线上订单的承诺发货时间有明确要求。

Shipping Methods and Delivery Time

Available shipping methods, estimated delivery times, and applicable shipping costs are displayed at checkout where available.

Estimated delivery times generally begin after the order has been processed and shipped.

Delivery estimates are not guaranteed unless expressly stated otherwise. Actual delivery times may vary depending on destination, carrier service, customs clearance, holidays, weather conditions, order verification, or other circumstances outside our reasonable control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your name, street address, apartment or unit number, city, state or province, ZIP or postal code, phone number, and email address before placing your order.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping or reshipping fees may apply.

We are not responsible for delays or failed deliveries directly caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.

Please allow some time for tracking information to update after the package has been handed over to the carrier.

Delivered but Not Received

If tracking information shows that your package has been delivered but you have not received it, please check your mailbox, front desk, building reception, household members, neighbors, or other secure delivery locations, and contact the carrier where appropriate.

If you still cannot locate the package, please contact us at service@iuksport.com with your order number and tracking number.

We will review the available tracking information and assist with the carrier investigation where appropriate.

A carrier's “delivered” status does not automatically determine the outcome of a delivery dispute. Each case may be reviewed based on the available tracking and delivery information.