Shipping policy

Shipping Policy

Effective Date: August 3 2026

This Shipping Policy applies to all orders placed through the official IUK website. It explains our order processing time, shipping methods, delivery estimates, shipping fees, customs responsibilities, tracking information, and procedures for delayed, lost, or damaged shipments.

IUK reserves the right to update, modify, or replace any part of this Shipping Policy at any time without prior notice. Any changes will take effect immediately upon posting on our website.

1. Order Processing Time

All paid orders are usually processed within 1–3 business days after payment confirmation.

Business days do not include weekends or public holidays in Hong Kong. Orders placed on non-business days will be processed on the next business day.

Before shipment, each order is subject to quality inspection and packaging review.

2. Shipping Methods and Delivery Time

We currently offer shipping to the United States, depending on the shipping options available at checkout.

Estimated delivery times are shown below for reference only and are not guaranteed:

Standard Shipping: 7–21 business days
Express Shipping: 3–7 business days

Delivery times may vary depending on the destination, shipping carrier, customs clearance, weather conditions, holiday periods, and other factors beyond our control.

3. Shipping Fees

Shipping fees are calculated at checkout based on the destination, package weight, package size, and selected shipping method.

If a free shipping promotion is available, the applicable threshold and conditions will be displayed at checkout or on our website. Free shipping offers do not apply retroactively to completed orders.

4. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number or tracking link.

Please allow 2–5 business days for tracking information to become available and update in the carrier’s system.

5. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, and other clearance fees may apply depending on the destination country or region.

Unless otherwise stated, all customs duties, import taxes, and related charges are the customer’s responsibility.

IUK is not responsible for delays, returns, confiscation, or additional charges caused by customs clearance or the customer’s failure to comply with local import requirements.

6. Shipping Restrictions

We reserve the right to refuse, suspend, or limit shipping to certain countries, regions, or postal codes due to logistics restrictions, safety concerns, carrier limitations, or legal requirements.

We are not responsible for delays or delivery failure caused by inaccurate or incomplete shipping addresses provided by the customer.

If a package is returned to us because of an incorrect address, refusal to accept delivery, or failure to collect the package, any extra shipping or return costs may be deducted from the refund or charged to the customer, to the extent permitted by law.

7. Lost or Damaged Packages

If your package is lost, missing, or arrives damaged, please contact us within 48 hours after delivery or after you first notice the issue.

Please include your order number, tracking number, photos of the package, and photos of the product or shipping label so we can review the case.

We will work with the shipping carrier to investigate and provide a reasonable solution based on the circumstances.

8. Contact Information

If you have any questions about shipping, delivery, tracking, customs, or logistics issues, please contact us at:

Brand Name: IUK
Company Name: HONG KONG YIYI SHENG CO., LIMITED
Email: service@iuksport.com
Business Address: NO.19 TAI YIP STREET RM 39C, 8/F, ON CHEONG FACTORY BUILDING, KWUN TONG, 000000, HONG KONG HK